Terms of Service

Last updated: May 24, 2026

Welcome to ChairSense. By accessing or using our service, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use our service.

1. Definitions

• "Service" means the ChairSense platform, including no-show prediction, waitlist management, SMS notifications, deposit collection, and related features.
• "You" means the salon owner, manager, or authorized representative who registers an account.
• "Client" means a customer of your salon who may receive communications through our platform.
• "We," "our," or "us" means RassaUSA Inc., operating as ChairSense.

2. Account Registration

To use our service, you must register an account and provide accurate, complete information. You are responsible for maintaining the security of your account credentials. You must be at least 18 years old to create an account. You agree to notify us immediately of any unauthorized use of your account.

3. Founding Salon Partner Program

ChairSense is currently onboarding Founding Salon Partners. During the Founding Salon Partner period:

• The service is provided at no cost unless otherwise agreed
• We may modify, suspend, or discontinue features with reasonable notice
• Service availability is not guaranteed and may experience interruptions
• Data may be reset or modified as we iterate on the product
• Founding Salon Partners will receive preferential pricing when we launch paid plans

4. Acceptable Use

You agree not to:

• Use the service for any unlawful purpose
• Submit false, misleading, or fraudulent appointment data
• Interfere with or disrupt the service's infrastructure
• Attempt to reverse-engineer, decompile, or extract our prediction models or algorithms
• Resell, sublicense, or redistribute the service without written permission
• Use automated tools to scrape or extract data from the platform

5. SMS and Communications

5.1 Your Consent Responsibilities

Our service sends SMS messages to your clients for appointment confirmations, reminders, waitlist notifications, and deposit requests. You are responsible for:

• Obtaining proper consent from your clients before sending them SMS communications
• Complying with applicable telemarketing and SMS regulations, including the Telephone Consumer Protection Act (TCPA) and carrier-specific A2P 10DLC requirements
• Ensuring your clients are informed that they can opt out by replying STOP to any message
• Maintaining records of consent obtained from each client
• Not using our service to send unsolicited or unwanted messages

We are not liable for messages sent to recipients who have not provided proper consent.

5.2 Opt-Out Mechanism

Every SMS message sent through ChairSense includes the instruction "Reply STOP to opt out." Recipients may opt out by:

• Replying STOP or UNSTOP to any message — stops all further messages immediately
• Replying HELP to any message — displays available commands and support contact information
• Contacting you directly to request removal from SMS communications
• Contacting ChairSense at admin@trychairsense.com

If a recipient opts out, no further messages will be sent to that phone number unless the recipient re-subscribes by texting START to our number or providing renewed consent through the salon. Opt-out requests are processed immediately.

5.3 Your Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of SMS features in violation of TCPA or other communication regulations, or from sending messages to recipients who have not provided proper consent.

5.4 Message Limitations

SMS messages are sent via third-party carriers and delivery is not guaranteed. We are not responsible for: carrier filtering or blocking, delayed delivery, messages routed to spam folders, or failed delivery due to recipient phone status. Message and data rates may apply to recipients per their mobile carrier plan.

6. Payments and Deposits

Our deposit collection feature allows you to require payment deposits from clients at booking. All payment processing is handled by Stripe, Inc. You acknowledge that:

• Stripe processes all financial transactions — we do not store or handle card details
• You are responsible for setting appropriate deposit amounts and refund policies
• Refunds are subject to Stripe's processing timeline (5–10 business days)
• Transaction fees are deducted from deposited amounts as outlined in your pricing plan

7. Data and Intellectual Property

Your data: You retain ownership of all appointment, client, and salon data you upload. We process this data solely to provide the service.

Our intellectual property: The ChairSense platform, including our no-show prediction models, algorithms, UI design, and branding, is our proprietary property. You may not copy, modify, or distribute any part of the service without written permission.

Prediction models: Our no-show prediction models are trained on aggregated, anonymized patterns. Individual salon data improves the model for everyone, but no salon's specific client data is ever exposed to another salon.

8. Integrations

Our service may integrate with third-party booking platforms (Vagaro, Meevo, MindBody, Square, etc.). These integrations:

• Are subject to the third party's own terms of service
• Depend on the third party's API availability and correctness
• May be modified or discontinued if the third party changes their API or access policies
• Require your authorization — you control what data is synced and can disconnect at any time

9. Service Level and Support

We strive to provide reliable service but do not guarantee uninterrupted access. During the Founding Salon Partner period, we aim for best-effort availability. We provide support via email and will respond to reasonable requests within one business day.

10. Limitation of Liability

To the maximum extent permitted by law:

• The service is provided "as is" without warranties of any kind, express or implied
• We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the service
• Our total liability shall not exceed the amount you paid for the service in the 12 months preceding the claim
• We are not liable for no-show predictions that prove inaccurate — predictions are guidance, not guarantees

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from: (a) your violation of these Terms, (b) your violation of applicable laws or regulations, (c) your use of SMS features in violation of TCPA or other communication regulations, or (d) claims by your clients related to communications sent through our platform, including claims arising from failure to obtain proper consent for SMS messages.

12. Termination

We may suspend or terminate your account if you violate these Terms, with notice where practicable. You may terminate your account at any time by contacting us. Upon termination:

• We will delete your personal data within 30 days, subject to legal retention requirements
• You may request a data export before account closure
• Outstanding refunds will be processed according to your deposit policy

13. Dispute Resolution

These Terms are governed by the laws of the State of Georgia, USA. Any disputes shall first be attempted to resolve through good-faith negotiation. If unresolved, disputes shall be settled through binding arbitration in Greene County, Georgia, in accordance with the rules of the American Arbitration Association.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or platform notification at least 30 days before taking effect. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.

15. General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and ChairSense regarding the service.
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
• No Waiver: Failure to enforce any provision does not constitute a waiver.
• Assignment: You may not assign your rights under these Terms without our written consent.