We're here to help your salon run smoother. Here's what you can expect from ChairSense support.
| Priority | Description | First Response | Resolution Target |
|---|---|---|---|
| Critical | Service down, data loss, security breach | 1 hour | 4 hours |
| High | Major feature broken, Square sync failing | 4 hours | 1 business day |
| Medium | Feature degraded, non-blocking issue | 1 business day | 3 business days |
| Low | General question, feature request | 2 business days | 5 business days |
support@trychairsense.com — for all support requests. Include your salon name and a description of the issue.
Use the support link in your ChairSense dashboard for quick access to help articles and contact forms.
ChairSense targets 99.5% uptime (excluding scheduled maintenance). Maintenance windows are communicated at least 48 hours in advance via email and in-app notification.
Your data is encrypted at rest and in transit. We never sell your client data. For full details, see our Privacy Policy and Terms of Service.
Last updated: June 2026